FREQUENTLY ASKED QUESTIONS
Q: CAN YOU SEND ME INFORMATION ABOUT YOUR FACILITY?
A. At The Patterson we offer customizable service packages, we do not have a basic package that we can send out. All of our prices are based on a per-person charge but they can vary depending on a vast multitude of factors (i.e. type of event, number of guests, time of year, day of week).
Q: WHAT IS THE CANCELLATION POLICY?
A: Should you decide to cancel your event at The Patterson, the deposit and any payments will or will not be refunded for the following reasons: A) When the event is cancelled after the rental fee is paid in full upon signing of the contract, a prorated amount will be refunded. B) When the event is cancelled at any time after the 20% deposit and any payments have been paid, you will not receive a refund. A cancellation request must be received in writing, mailed to The Patterson at P. O. Box 430, Valdosta, GA 31603, using certified delivery, and will be valid on the day received by The Patterson.
Q: HOW LONG WILL I HAVE USE OF THE rented space? IS THERE AN OVERTIME FEE IF I STAY LONGER?
A: Our standard rental time is 8:00 a.m - 11:30 p.m.. Extended times may be available for an additional charge, up to 2:00 a.m.
Q: CAN I USE REAL CANDLES?
A: Yes, we do allow real candles, however, candle flames must be contained. The flame must be below the top of a glass container. Unity candles may be used during wedding ceremonies as long as a protective floor covering is placed underneath. Candle wax spilled onto the floors, linens, or chairs will result in a $200.00 cleaning fee in addition to the cost of any linens that must be replaced. The renter will be invoiced for these fees immediately.
Q: HOW MUCH TIME WILL I HAVE FOR DÉCOR SETUP?
A :Time for decorating for your event is during the hours of rental.
Q: DO YOU HAVE AN IN-HOUSE CATERER OR DO I HAVE THE OPTION OF USING AN OUTSIDE CATERER INSTEAD?
A: The Patterson is equipped with a caterer’s kitchen on each floor. We encourage you to use any of our local caterer’s, for a recommendation please speak with your event coordinator.
Q: ARE TABLES, CHAIRS AND LINENS PROVIDED?
A: Yes, these items are already included with rental.
Q: ARE YOU LICENSED TO PROVIDE ALCOHOL SERVICE? CAN I BRING IN MY OWN ALCOHOL?
A. The Patterson does not provide alcohol service. All alcohol sales must be provided by an approved vendor with a pour license on file with The Patterson and in accordance with all local, state, and federal laws. Alcohol may not be served or sold to minors on the premises at any time. For recommendations for a local alcohol vendor please ask your event coordinator.
Q: WHERE DO I PARK?
A: Downtown Valdosta has plenty of free public parking! Access to parking may be found on Toombs Street behind Bank of the Ozarks. Additional parking is available at the Old City Hall site, accessible from Hill Avenue, as well as adjacent to Bank of America, accessible via Hill Avenue or Patterson Street. We also can reserve limited street parking directly in front of and beside The Patterson.
Q: WHAT SECURITY SERVICES DO YOU OFFER? DO I NEED TO HIRE MY OWN SECURITY GUARDS OR DOES THE VENUE HIRE THEM?
A: Security will be required for any event with 200 or more attendees when alcohol is served. This can be provided by the Valdosta Police Department and is the responsibility of the renter.
Q: CAN I HIRE MY OWN VENDORS (CATERER, COORDINATOR, DJ, ETC.), OR MUST I SELECT FROM A PREFERRED VENDORS LIST?
A: The Patterson does not utilize a preferred vendors list. We encourage you to use one of our many great local vendors and if you have any questions or would like a recommendation based on your event please ask your event coordinator.
Q: WHO IS IN CHARGE OF CLEANUP?
A: Normal cleaning will be provided by our staff as a service; however, rice, chewing gum, candle wax, etc… will require additional cleanup. Additional cleaning will result in a $200.00 cleaning fee.
Q: ARE THERE ANY EXTRA COSTS OR HIDDEN FEES?
A: Not here! When you come speak with one of our Event Specialists during your free no-obligation consultation, they will give you a price quote for your event. Unless you require any upgrades in the future (i.e. additional guests), the price you are given is the final price you pay!
Q: MAY WE TAKE BRIDAL AND/OR ENGAGEMENT PICTURES ON YOUR PROPERTY?
A: If you’d like to use the Patterson for photos please contact an event coordinator for availability and hourly rates.
Q: ARE THE BALLROOMS AND RESTROOMS HANDICAP-ACCESSIBLE?
A: Yes, both floors have handicap accessible restrooms and handicap access to the 2nd floor can be provided via elevator.